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Booking Guide

Please inform us of all cancellations immediately. The following conditions will apply (note: conditions are based on hotel/resort's existing policies and are subject to change without prior notice).

* Regular Season (June, July, August, September and October)

Cancellations received not less than 21 working days (excluding Sat, Sun and public holidays) prior to check-in date will be entitled to a full refund.
Cancellations received within 8-20 working days (excluding Sat, Sun and public holidays) prior to check-in date are subject to a cancellation charge equivalent to a (1) one-night stay (per person).

If notification of cancellation is received less than 2 working days (not including Sat, Sun & Public Holidays) prior to check-in date. :
A credit card processing fee of 5.5% PLUS one night room rate will be charged.

* Peak Season (November - May and legal holidays)

If notification of cancellation is received 31 working days (not including Sat, Sun & Public Holidays) or more prior to check-in date. Full Refund will be given.

If notification of cancellation is received 20 working days (not including Sat, Sun & Public Holidays) prior to check-in date. : A credit card processing fee of 5.5% will be charged.
If notification of cancellation is received 15 working days (not including Sat, Sun & Public Holidays) prior to check-in date.
A credit card processing fee of 5.5% PLUS 50% cancellation fee will be charged.

Less than 15 days notification is non-refundable.

   


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